Reservations can be requested at least 5 hours before the flight date. Check the following deadlines: On the website www.attenza.net - with a maximum advance notice of 15 days and a minimum of 5 hours before the flight date.

1. Visit the site
2. Log in or register
3. Select the product you wish to book
4. Enter your trip details.

PLEASE NOTE: For reservations made up to 15 days in advance and a minimum of 5 hours before the flight date, you will receive an email within 48 business hours before your flight confirming the availability or non-availability of the requested products.

To pick up your reserved products, simply go to the priority counter, in front of boarding gate #19, present your airline ticket and travel document. Payment will be made directly at the checkout. It varies by DUTY FREE STORE, but you can generally find everything from jewelry, bags, watches, tobacco, liquor, and sweets to perfumes. You can trust that these are original and quality brands available in the market.

ATTENTION: The reservation will be available in the store 24 hours before the collection date and will remain available for up to 48 hours afterward. In the case of connections, please consult your airline regarding customs restrictions.

1. Product GuaranteeIf you are traveling or passing through Tocumen International Airport in Panama, El Dorado International Airport in Bogotá, Mariscal Sucre International Airport in Quito, or El Salvador International Airport, check the product catalog we have for sale to reserve your purchases and guarantee product availability on the day of your flight. All requested products are subject to availability. Once your reservation request is confirmed and processed, the products are set aside for purchase and pickup on the day of your flight.

2. Price GuaranteeIf any product confirmed in your reservation undergoes a price change, you will always pay the lower price.
Prices can be guaranteed if the product is confirmed in your reservation, even if the promotion ends before the pickup date of your reservation at the store.
Payment for your reservation will be made on the day of your flight, at a priority counter at Attenza Duty Free.

3. Time SavingsIf you reserve online, your purchase will be faster. We will have your purchase ready for pickup at a priority counter without lines or delays, on the day of your flight. On the day of your flight, you just need to present yourself at the priority counter with your passport and reservation order.

4. ConveniencePlanning your purchases before your trip from our website will save you time on the day of your flight. You can guarantee and order gifts for your friends back home and avoid wasting time with purchases abroad, enjoying every moment of your trip.

• Dear customer, unfortunately, purchases cannot be modified; they must be canceled 24 hours before your trip.
• You can also cancel via chat.
• You must create a new purchase.

Due to customs restrictions, we can only sell our products to people with a scheduled trip or who are currently traveling. To guarantee this to the authorities, we must deliver purchases on the day the traveler visits the store during their trip.

Passengers with international flights departing, arriving, or transiting through Tocumen International Airport Panama, El Dorado International Airport Bogotá, Mariscal Sucre International Airport Quito, or El Salvador International Airport can make reservations. They must be over 18 years old. Each passenger may only have one reservation request per flight.

To make a reservation request, you must register and create your profile at www.attenza.net. When making your reservation, you must provide: the departure and/or arrival date of your international flight at the airport, show your travel documents, airline, flight number, and personal details.